Contact Us
You may find it quicker to look through our FAQs as your query may be answered here. If you don’t find what you are looking for, contact our customer services team.
ENQUIRY FORM
Contact our Customer Services team by completing the form. We will endeavour to respond within 24 hours.
Frequently asked questions
All UK orders placed before 11.30am (GMT) Monday – Thursday we aim to ship the next working day, providing card security checks are complete, and stock availability is confirmed.
Orders placed on Friday we aim to ship on the following Monday. Orders placed after 11.30am will be shipped the following business day.
For EU and US deliveries take 3-5 days.
All US orders placed before 11.30am (EST) Monday – Thursday we aim to ship the next working day, providing card security checks are complete, and stock availability is confirmed.
For HK deliveries take 3-5 days.
Some items require special delivery arrangements. Please refer to our Delivery & Returns policy for full details
If you are unhappy with your purchase, you can return the items to us within 28 days of delivery for a refund. Please see our Delivery & Returns policy for further details
At present, we deliver to USA (excluding Canada, Puerto Rico, US Virgin Islands and Mexico), UK and EU and HK.
Customer Services lines are open Monday - Friday 9am-6pm (with the exception of public holidays). For showroom and stockist opening times please refer to our Store Locator.
If you are viewing the website and cannot view the prices, unfortunately this may mean we do not currently deliver to your region. Please check you are looking at the correct website location or refer to our store locator for details of retailers and delears in your region.
We use local couriers to transport your order. If you need an update on the delivery progress of your order or wish to change the delivery date, your email dispatch confirmation (which follows your order confirmation) will include a link to the delivery company's website and the tracking number for your items.
Please contact customer services. If the order has already left our warehouse you will need to follow our returns & refunds instructions.
In the US, contact our dedicated Customer Services team at uscustomerservice@tomdixon.net
No, you can choose to checkout as a guest by selecting 'guest checkout'. However, it is easier to arrange return of goods if you have an account and keep track of your orders.
If you have forgotten your password, just click on 'forgotten your password' on the log in dropdown and follow the instructions.
Due to the nature of our products and the handmade processes used to produce them, items may occasionally show as "out of stock" or disappear from the site. You can contact our Customer Service team at customerservices@tomdixon.net for further information on when these items will be next available.
In the US, contact our dedicated Customer Services team at uscustomerservice@tomdixon.net
Our stock is regularly replenished, unless an item is discontinued. For information on stock availability, contact customer services
We offer certain upholstery products in a standard fabric and colour. Some of these are kept in stock and are returnable and some are made-to-order. We also provide a selection of alternative fabrics and colours that are made to order, these are non-refundable. Production times for these items are usually 6-8 weeks from order confirmation.
For more information please visit our Trade Services page and contact the sales manager in your region.
High resolution images and press release are available in our downloads section. Visit our Press section for contact information and to sign up to our press emails.