Delivery And Returns
We offer reliable and efficient delivery services worldwide, ensuring your Tom Dixon pieces arrive safely and on time. If you’re not completely satisfied with your purchase, you can return it within 14 days for a refund or exchange, following our simple returns process.
Before ordering large items, we do recommend checking the provided measurements against any stairwells, hallways, corridors and door frames to ensure a smooth delivery. As soon as your Tom Dixon item is available after it has been made to order our delivery partner will contact you directly to arrange a convenient delivery date.
Shipping Charges and Lead Times
Standard Delivery
Accessories and Small Lighting
Order before 12pm for delivery within 3-5 working days.
Retail Value & Shipping Fee
$0 - $150: $19
$150 - $750: $39
$750+: $79
Specialist Delivery
Large Accessories and Lighting
Dispatched within 24 working hours. Once dispatched, we will contact you to arrange delivery within 5-10 working days.
$149
Large Specialist Delivery
Large Lighting and Pendant Systems
Dispatched within 24 working hours. Once dispatched, we will contact you to arrange delivery within 5-10 working days.
Retail Value & Shipping Fee
$0 - $2,000: $399
$2,000 - $5,000: $599
$5,000 - $10,000: $799
$10,000+: $999
Furniture Delivery
Ready to Ship and Made-to-Order Furniture.
Delivered to your doorstep. Dispatched within 24 working hours. Once dispatched, we will contact you to arrange delivery within 5-10 working days.
Retail Value & Shipping Fee
$0 - $2,000: $399
$2,000 - $5,000: $599
$5,000 - $10,000: $799
$10,000+: $999
White Glove Delivery
Ready to Ship and Made-to-Order Furniture
Delivered to a room of choice with packaging removed and disposed of. Dispatched within 24 working hours. Once dispatched, we will contact you to arrange delivery within 5-10 working days.
Retail Value & Shipping Fee
$0 - $2,000: $499
$2,000 - $5,000: $699
$5,000 - $10,000: $899
$10,000+: $1199
Ready to ship items dispatch within 24 hours. Made to order products will be carefully crafted and shipped and delivered within 10-20 weeks. We will contact you to arrange delivery.
Purchases made from our sample sale or outlet are not eligible for complimentary delivery.
Orders cannot be shipped to forwarding centers or Army post offices and will be cancelled.
Exact delivery options available for your purchase are available at checkout.
Returns & Exchanges
Our Returns Policy
You have 14 days from the date of delivery to return your item(s). To be eligible for a return, items must be unused, returned in their original packaging and in a fully resalable condition.
Please note - items are ineligible for return if they are made-to-order, have been used, altered, accidentally damaged, or are missing their original labels and packaging. Tom Dixon reserves the right to decline returns that do not meet these criteria. You will be charged a 25 % restocking fee.
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us at hello@tomdixon.net. Please include your order reference number and clear photographs and or videos of the issue so we can assist you promptly. Faulty or damaged items must be reported within 5 days of delivery.
Return Postage Fees
You will be responsible for the cost and arranging the return of your items to the designated return location, please reach out for return authorisation instructions
How to Initiate Your Return
To begin your return please visit your account to request a return, our team will then be in touch within 3 working days to advise on next steps.