Delivery And Returns
We offer reliable and efficient delivery services worldwide, ensuring your Tom Dixon pieces arrive safely and on time. If you’re not completely satisfied with your purchase, you can return it within 14 days for a refund or exchange, following our simple returns process.
Before ordering large items, we do recommend checking the provided measurements against any stairwells, hallways, corridors and door frames to ensure a smooth delivery. As soon as your Tom Dixon item is available after it has been made to order our delivery partner will contact you directly to arrange a convenient delivery date.
Delivery Charges and Lead Times
Eco, Standard & Express Delivery - Accessories, Lighting & Small Furniture
Eco Delivery
- Charge: Free
- Delivery Time: 5-7 Business Days
Standard Delivery
- Charge: Free
- Delivery Time: 3-5 Business Days
Express Delivery
- Charge: Free
- Delivery Time: 1-2 Business Days
Specialist Delivery - Large Furniture & Lighting
- Charge under £500: £79.00
- Charge over £500: Free
- Delivery Time: 2-3 Weeks
Specialist Delivery - Upholstery & Made to Order items
- Charge under £500: £79.00
- Charge over £500: Free
- Delivery Time: 2-3 Weeks for In Stock items, 6-10 Weeks for Made-To-Order items
For more information on delivery options, please see the Tom Dixon Help Center
Returns Process and Charges
If you are unhappy with your purchase, under Distant Selling Regulations you can return the items to us within 14 days of receipt of your goods for a full refund (excluding postal charges). Items should be unused, returned in their original packaging and in a fully resalable condition. If the item is damaged, please send an email to customerservices@tomdixon.net stating your order reference number and including photographs as evidence of the damage.
For more information on returns processes and charges, please see the Tom Dixon Help Center