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Terms and Conditions


We hold personal information in three places know as 'the database', 'the website' and our 'order system'

'The website' refers to the platform we use to run and our Tom Dixon Shops.
'The database' is the platform we use to collect and store email addresses of people that want to receive marketing communications from us, namely our email newsletter.
The 'order system' is used to process and fulfil all our online and in-store orders.

You can request for us to delete information we hold for you on the website or the system at any time, presuming there are no outstanding orders or payments. Please email with the subject line 'DELETE MY ACCOUNT' using the corresponding email address.

The database
We use the database to send these marketing emails to people who have given us their information and consented to receive communications from us.
We also use the database to send transactional emails to customers who have made purchases directly from Tom Dixon Studio.
Any person in the database can decide exactly what type of marketing emails they receive by clicking the 'Update my preferences' link in the footer of the last marketing email they received.
Likewise, any person can unsubscribe and be removed from the database at any time with immediate effect, by clicking the Unsubscribe link in the footer of the last marketing email they received and confirming their un-subscription.

The website
We an ecommerce platform to take online and instore orders and payments.
When an account is setup on the website, or an order is placed, we securely collect and store personal information to enable us to fulfil that order.
We also transfer some of your information from the website to the database in order for us to send you transactional emails (order confirmation, delivery information, after sale support). You have the choice to opt-into the database via the website if you would like to receive marketing communications from Tom Dixon Studio.
If you would like to know what information we hold for you on the website, you can log in to at any time and access your information.

Order system
We use the system to process and fulfil our online and in-store orders. The order system processes information from the website and instruct our order fulfilment parties to deliver goods or services to our customers.

You can request for us to delete information we hold for you on the website or the system at any time, presuming there are no outstanding orders or payments. Please email with the subject line 'DELETE MY ACCOUNT' using the corresponding email address.


All products displayed on this website are available only whilst stocks last. Every effort has been made to reflect product colours as accurately as possible. However, due to factors such as differences in monitors and screen settings, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product.

All drawings, photos, descriptive matter, specifications and advertising issued on this website and any descriptions, photos or illustrations contained in Tom Dixon’s catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.


The prices displayed on this site are quoted in GB Pounds or Euros based on the location you are accessing from. You can alter the location by the toggle on the bottom left of the shop navigation, but the billing and delivery country when you checkout must match the site you are browsing and shopping from.

Prices quoted in GB Pounds and Euros include VAT at 20% (UK Tax) and are subject to change if the applicable rate of VAT changes before your order is accepted. All prices are quoted exclusive of postage and packaging, which will be charged at the rates specified during the checkout process.

We will from time to time apply reductions against the normal prices of selected goods and/or their shipping costs. We may do this by applying promotional codes to the listings of those goods on the website, in which case the deductions will be labelled on the site and applied automatically at the checkout stage of your purchase transaction.

Where there is a delay or likelihood of delay in the supply of products, we will advise you as soon as practicable. If the products cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us.

Any orders you place with us will not be accepted and no contract will be formed between us until you have been instructed that the goods are available and that these goods have been paid for and all applicable charges paid in full. No payment shall be deemed to have been received until we have received payment in cleared funds.

We will confirm our acceptance of your order prior to dispatch of your goods by email (where a valid email address is provided).

We reserve the right at all times and at our sole discretion to refuse to accept any orders.

If you exercise a right to cancel your order but the goods have already been dispatched, please follow the Returns Procedure set out in the Delivery & Returns Policy.


Please view our full Delivery & Returns Policy here.


We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The following terms and conditions apply to all promotional discounts unless otherwise stated:

To redeem a promotion code, enter it on the basket page before proceeding to the checkout.

A promotion code can't be used after an order has been placed.

Only one promotion code can be used per order.

Promotion codes cannot be redeemed against sale items.

Promotion codes cannot be redeemed against shipping costs.

Where the product price is less than the value of the discount, we will only be able to discount by the value of the product, thereby giving the customer less than the advertised discount.

We reserve the right to exclude certain products from promotions.

We reserve the right to withdraw a discount code without prior notice.

Promotion codes cannot be used in conjunction with any other offer.

The newsletter sign-up promo code can only be redeemed against your first order.


If you find one of our extraordinary products for sale at a lower price online, and sold with the same service conditions, call 0330 3630 030 or email or 212 228 7674 for US customers, our Customer Service team as we may be able to price match. See terms and conditions below.

Terms & Conditions

  1. Products must be identical in condition, size, colour, scent and any other variants and must have a comparable availability.
  2. Products must be from one of our official re-sellers within the UK. This does not include auction or overseas websites.
  3. The total price must take into account VAT and must be available for all customers. We will match only against the advertised sale price offered by the re-seller, i.e. this does not include additional promotional activities such as loyalty card points, cashback schemes and voucher codes.
  4. The decision of our Customer Service team is final.
  5. A request must be made within 28 days of purchase or delivery date, whichever is later.
  6. Please make sure to send the following information to OR for US customers:

  • Product name
  • Colour and size, if applicable
  • Price purchased or seen
  • Website (screenshot ideal)
  • Date
  • Customer Name
  • Address
  • Telephone Number
  • Email

If you are visiting one of our stores, please speak to one of our Sales Assistant.


From time to time we may run promotions and gift packages which may apply in respect of any, or certain specified purchases made through this Website. Refunds & exchanges are subject to our normal terms and accepted only when the full gift set is returned, including the free gift, with receipt. Items are packed separately.


By signing up to our newsletter with your email address you are agreeing to receive our marketing emails and we may share this data with selected 3rd party partners. You can unsubscribe to our emails at any time, by following the link at the bottom of the email.


All products comply with appropriate safety and consumer regulations.


Assembly details are given on each product page on our website for our whole collection. These also stipulate if you require an electrician or more than one person for assembly. Full assembly instructions are provided in the box with each product and on each product page.


Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy. You warrant that any such contribution complies with those standards, and you agree that you will indemnify us for any breach of that warranty.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our acceptable use policy Acceptable Use Policy.

You acknowledge that you are responsible for all communications sent by you to or via this website, and you agree that you will use this website for your own personal, proper and lawful purposes only.

You will not carry out or procure any act or omission which would:

Damage, delay, interrupt or impair the use of this website or its software

Cause any illegal, offensive, obscene or defamatory material to be placed on, transmitted via or associated with this website;

Be in breach of any copyright, trade mark, privacy, confidence, or any other third party right; or

Cause any inconvenience to Tom Dixon, its employees, servants, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letters, unsolicited communications and 'spam').

In the event that you breach any of these conditions, you will indemnify and keep indemnified Tom Dixon, its parent, subsidiaries, associated companies, employees, servants, agents, professional advisors, suppliers and affiliates from time to time against all damages, losses, claims, costs, charges, awards, orders, judgments and other liabilities suffered or threatened as a result of a breach of these conditions.


All Tom Dixon online purchases take place in a safe environment using Sage Pay and 3D secure to protect our customers against fraud.

We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.


We provide links to other sites and resources provided by third parties only as a convenience to you. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. No mention of any organisation, company or individual, whether on these pages or on other websites to which these pages are linked shall imply any approval or warranty by us as to the standing and capability of such organizations, companies or individuals.

We take no responsibility for anything that might occur when you visit any other website. When you click on a link you will leave this website.


Nothing in this Agreement shall limit or exclude our liability for fraudulent misrepresentation, or for death or personal injury resulting from our negligence or the negligence of our servants, agents or employees.

However, we will not be liable for any loss of revenue, loss of profit, loss of contract, loss of business or any anticipated savings, loss of goodwill or reputation, or any special, indirect or consequential damages (however arising, including negligence) arising out of or in connection with this agreement.

We also have no liability of any sort (including for negligence) for the acts or omissions of other providers of telecommunications services or for faults in or failures of their networks and equipment.


You agree to indemnify and hold us and our affiliates and agents and our and their respective officers, directors and employees harmless from any claim or demand, including legal fees, made by any third party due to or arising out of your breach of this agreement or your violation of any law or rights of a third party.


Our trademarks include (amongst others) the Tom Dixon name and logo.

These trademarks may be in use and/or registered in more than one country and your use and access of our website does not give you any rights to use our trade marks.

All other trademarks are the property of their respective owners.

All content included on this website (including, without limitation, the trademarks of Tom Dixon, logos, graphics, text, photos, designs, logos, icons, images, data and software) is the property of Design Research LTD, its affiliates and licensors and as such is protected by international and UK copyright and other intellectual property laws.

Any copyright or other intellectual property in these web pages is owned by, or licensed to us. You are absolutely prohibited from reproducing all or any part of the contents of this website except in accordance with this agreement.

We grant you the following LIMITED license to copy the contents of this website:

You may download or print pages from this web site BUT ONLY for your own personal use AND you may not make any modification to them.

You may re-copy, extract or forward pages from this website to a third party for their personal use only, PROVIDED you:

Do not make any modifications to the extract or pages before re-copying, extracting or forwarding

Acknowledge that the extract is from this website

Include the URL address of this website on the extract

Notify the third party that use and further copying of the extract by them is subject to the terms of this license

The following acts are forbidden under the limited license granted to you:

You may not incorporate any part of this website into any other work or publication, including incorporation into an electronic work, without our prior written consent.

You may not frame this website within any website controlled by you.


Tom Dixon Studio works with suppliers, partners and customers all around the world. Together we design, manufacture and distribute extraordinary objects.

Our Company policy is to conduct all of our business in an honest and ethical manner and to comply with all laws, rules and regulations governing bribery and corruption in all the countries where we operate, including the UK Bribery Act 2010.

Our Anti-corruption and Bribery Policy applies to all persons working for us or on our behalf in any capacity, including employees at all levels.

Read our Anti-corruption and Bribery Policy (February 2018).


Our website includes sections where we may feature user-generated content ("UGC") such as photos and comments. We may also feature these on our emails and in our social media posts. In relation to such UGC, Tom Dixon is a mere hosting provider and does not assume any responsibility or liability on the content itself.

By submitting any UGC to Tom Dixon, you warrant you are entitled to do so and to have obtained, where necessary, all due consents by the relevant third-parties (for example intellectual property right-holders or personal data subjects). Such content shall be deemed non-confidential and non-proprietary. In relation to the UGC provided by you, you grant Tom Dixon an unlimited, exclusive, worldwide, sub-licensable, free of charge license to use such UGC in any way and for any purposes, including but not limited to save, store, copy, reproduce, publish, post, transmit, distribute, display, modify, translate, incorporate in other materials and in any way commercially exploit it. Tom Dixon therefore invites you not to send us any content, item or information that you do not want to become subject to the above terms.


If you are not satisfied with the level of service you receive, please do let us know by contacting us. If you are still dissatisfied with our response, then please write to us at:

Customer Services
Tom Dixon
Design Research Ltd
The Coal Office
1 Bagley Walk


Design Research Ltd

Registered Office: The Coal Office, 1 Bagley Walk, London, N1C 4PQ

Registered in England No. 04336773

VAT No. 100104801


Design Research United States Ltd

Registered Office: 25 Greene Street, New York, 10013


Website design by SoTechnology