Contact Us

You may find it quicker to look through our FAQs as your query may be answered here. If you don’t find what you are looking for, contact our customer services team.

Frequently asked questions

DELIVERY & RETURNS
When will i receive my order?

All UK orders placed before 11.30am (GMT) Monday – Thursday we aim to ship the next working day, providing card security checks are complete, and stock availability is confirmed.

Orders placed on Friday we aim to ship on the following Monday. Orders placed after 11.30am will be shipped the following business day.

For EU and US deliveries take 3-5 days.

Some items require special delivery arrangements. Please refer to our Delivery & Returns policy for full details.

How do i return my order?

If you are unhappy with your purchase, you can return the items to us within 14 days of delivery for a refund. Please see our Delivery & Returns policy for further details.

Do you deliver to my country?

At present, we deliver to USA (excluding Alaska, Canada, Hawaii, Puerto Rico, US Virgin Islands and Mexico), UK and EU (excluding Denmark, Norway and Sweden).

What are your opening times?

Customer Services lines are open Mon-Fri 9am-5pm (with the exception of public holidays). For showroom and stockist opening times please refer to our Store Locator. View further down this page for more information.

ORDERS
Why can’t I see the prices / add items to basket?

If you are viewing the website and cannot view the prices, unfortunately this may mean we do not currently deliver to your region. Please check you are looking at the correct website location (UK / EU / US or ROW) or refer to our store locator for details of retailers and delears in your region.

How can I track my order?

For your convenience, we provide a full delivery service via DPD and DHL. If you need an update on the delivery progress of your order or wish to change the delivery date, your email dispatch confirmation (which follows your order confirmation) will include a link to the delivery company's website and the tracking number for your items.

How do I cancel or change my order?

Please email customerservices@tomdixon.net If the order has already left our warehouse you will need to follow our returns & refunds instructions.

My country is not in your delivery regions; can I make my order another way?

Unfortunately, for your security, we are unable to take payments any other way than via 3D secure on our website. The billing and delivery address can be different, but must remain in the same territory/country, that is within our deliverable regions. We operate through a network of dealers, nationally and internationally. For details of your nearest dealer or stockist, please refer to our store locator.

YOUR ACCOUNT
Do I need an account to place an order?

No, you can choose to checkout as a guest by selecting 'guest checkout'. However, it is easier to arrange return of goods if you have an account and keep track of your orders.

I’ve forgotten my password; how can I retrieve it?

If you have forgotten your password, just click on 'forgotten your password' on the log in dropdown and follow the instructions.

STOCK
When will the item I want to purchase be back in stock?

Due to the nature of our products and the handmade processes used to produce them, items may occasionally show as ‘out of stock’ or disappear from the site. You can contact our Customer Service team at customerservices@tomdixon.net for further information on when these items will be next available.

We offer certain upholstery products in a standard fabric and colour. Some of these are kept in stock and are returnable and some are made-to-order. We also provide a selection of alternative fabrics and colours that are made to order, these are non-refundable. Production times for these items are usually 6-8 weeks from order confirmation.

TRADE & PRESS
How can I become a dealer / set up a trade account?

For more information please visit our Trade Services page and contact the sales manager in your region.

How do I contact your press team / get press information?

High resolution images and press release are available in our downloads section. Visit our Press section for contact information and to sign up to our press emails.

ENQUIRY FORM

Contact our Customer Services team by completing the form. We will endeavour to respond within 24 hours.

Customer Services US

Online Sales:

Tel: +1 (212) 228-7337
customerservices@tomdixon.net

Trade Sales:

Tel: +1 (212) 228 7675

united_states@tomdixon.net
Lines are open Mon-Fri 9am-6pm
 (Closed on US public holidays)

Press:

Kimberley.Brown@purplepr.com


Register for press updates

VISIT OUR LONDON SHOWROOM

For opening times and more visit the Tom Dixon Shop London