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Bite Studio - Visual Editor
Tom Dixon
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Contact Information

If you have any questions on the Tom Dixon online shop please contact us on:

Tel: +44 (0) 207 183 9737
Online Shop General Enquiries / Delivery / Assembly - orders@tomdixon.net
Returns / Exchanges / Cancellations / Faulty Products - returns@tomdixon.net

Returns

Faulty / Damaged product - If any of your products have a manufacturing defect or are damaged please contact returns@tomdixon.net or 0207 183 8544 within 7 days of receipt of goods with proof of the manufacturing defect or damage. We will collect and replace the faulty product free of charge, or give you a full refund. If you receive damaged products you must contact us within 7 days to arrange for a refund or exchange. We will not refund products that have been damaged due to wear and tear.

Warranty - We offer one year warranty on all Tom Dixon range products. Please contact returns@tomdixon.net or call 020 7183 8544 for further information.

Returns - If you are unhappy with your purchase please contact returns@tomdixon.net or 0207 183 8544 within 7 days of receipt of goods. We will not refund delivery costs, and you will be responsible for the safe delivery of the goods back to our warehouse. Please return the goods with their original packaging. We will not refund goods that have been damaged whilst in your care. Made to order custom items such as upholstery are non returnable items.

Exchange - If you would like to exchange your products please contact returns@tomdixon.net or 0207 183 8544 within 7 days of receipt of goods to arrange your exchange. We will be happy to collect the product and deliver your alternative product free of charge provided the product is in perfect condition and returned with its original packaging. If the replacement item is worth less than the original item we will offer a credit note for the difference which is valid for 3 months.

Delivery Policy

If your order is in stock we provide a next working day (Monday to Friday 9am – 5pm) delivery service for all items ordered before midday.

†Please note: some furniture items may not apply, you will receive an estimated delivery email after payment confirmation. There may be cases when products are shown as 'In Stock' but if there is low or limited stock there may not be enough to fulfil your order, you will be notified and an alternative delivery date will be offered.

For your convenience we provide a full delivery service via DPD and DHL. We may send items separately, dependent on the best courier to get the items to you as quickly as possible.

If you need an update on the delivery progress of your order or wish to change the delivery date, your email dispatch confirmation (which follows your order confirmation) will include a link to the delivery company's website and the tracking number for your items. 

Our delivery charge is based on your total basket value:

Furniture delivery charge (and mixed baskets with at least one item of furniture):

Under £500: £10 
Over £500: Free 

Lighting & Accessories delivery charge:

Under £50: £5 
Over £50: Free 

*Mixed orders with furniture will not qualify for free delivery if the total is under £500

**Our large upholstery items incur a special delivery charge due to being bulky and the extra care required for delivery. If your order includes a combination of an upholstery item and other non upholstery item, then the maximum delivery charge will be applied.

Where We Deliver

We deliver anywhere in the UK. Unfortunately we are currently unable to deliver outside the UK.
For a full list of stockists outside of the UK click here.                     

Delivery Access

Please note you are responsible for ensuring safe and easy public access to the delivery address and the products can fit into your property. All package dimensions can be found on the Technical Specification sheets that are available to download on each product page of our website.

If your goods cannot be delivered because of access issues and subsequently you do not take delivery of them from the delivery company's depot, you will be charged to return them to our warehouse and our customer services representative will be in touch.

Privacy and Security Policy

Security

All Tom Dixon online purchases take place in a safe environment using the latest security technology to protect our customers.

We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.

If you have questions regarding our credit card security policies, please call us on 0207 400 0500.

Privacy Policy

Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.

Information we hold:

Information we use:

Jurisdiction

This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law.

Terms & Conditions

Payment

We accept MasterCard, Visa, American Express, Switch, Solo and Delta.

Receipt of Order Confirmation

You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact orders@tomdixon.net, so that we may investigate and confirm that your order has been placed successfully.

Prices

Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time.

It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.

Promotions

Promotions apply to full priced items only and are not valid in conjunction with any other offer. Promotions exclude upholstered products unless stated otherwise. Promotions are only available in the UK. Products and promotions are subject to availability, delivery times and where applicable, production times. Tom Dixon reserves the right to reject any application. All orders are subject to acceptance under Tom Dixon’s full terms and conditions.

It is the customer's responsibility to ensure they have the relevant colours, sizes and quantities before proceeding to payment. Due to popular demand on limited stock, if an item becomes out of stock during the checkout process occasionally a payment may still proceed, in which case you will be contacted and refunded accordingly.

Portrayal of products

While every effort has been made to portray items accurately, slight variations may occur.

All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow. Please note there may be variations in colours dependant on the calibration and settings of individual screens.

Copyright

All rights, including copyright, for this website are owned by or licensed to Design Research Ltd.

Safety regulations

All products comply with appropriate safety and consumer regulations.

Assembly

Assembly details are given on each product page on our website for our whole collection. These also stipulate if you require an electrician or more than one person for assembly. Full assembly instructions are provided in the box with each product and can be downloaded on each product page.

We have an Elite service for furniture where we can deliver, assemble and take away all the packaging. This service is an additional charge and must be booked prior to delivery. Please contact our Customer Services representative on 0207 183 8544 or orders@tomdixon.net for further details, and to book this service.

Delivery Policy

Our full delivery policy can be found here.

Where We Deliver                                                                                                                                                                               

We deliver anywhere in the UK. Unfortunately we are currently unable to deliver outside the UK. For a full list of stockists outside of the UK click here                                                      

Delivery Access                                                                                                                                                                     

Please note you are responsible for ensuring safe and easy public access to the delivery address and the products can fit into your property. All package dimensions can be found on the Technical Specification sheets that are available to download on each product page of our website.

If your goods cannot be delivered because of access issues and subsequently you do not take delivery of them from the delivery company's depot, you will be charged to return them to our warehouse and our customer services representative will be in touch.

Warranty

We offer a one year warranty on all Tom Dixon range products. Please contact returns@tomdixon.net or call 020 7183 9737 for further information.                     

Faulty/Damaged Product                                                                                                           

If any of your products have a manufacturing defect or are damaged, please contact returns@tomdixon.net or call us on 0207 183 9737 within 10 days of receipt of your order with proof of the manufacturing defect or damage. We will collect and replace the faulty product free of charge or give you a full refund. We will not refund any product that has been damaged due to wear and tear or through improper use.                              

Returns                                                                                                                   

If you are unhappy with your purchase, you can return the items to us within 10 days of delivery for a refund. Items should be unused and returned in their original packaging. Accepted returns will be refunded within 30 days of the receipt at the below delivery address. Made to order items and custom products are non-returnable. Please be aware no exchanges or returns can be accepted at our Retail Showroom.

Please complete the Returns Note, enclose it within one of the boxes and arrange the return to:                                                                                                         

               Tom Dixon (Returns)                                                                                                 

               Cube Europa Storage                                                                                                

               Unit 1A                                                                                           

               Europa Trading Estate                                                                                              

               Fraser Road                                                                                                 

               Erith                                                                                                

               Kent                                                                                                

               DA8 1QL                                                                                                       

Extended Returns policy for Christmas 2013

From 18th November 2013 all orders will have an extended returns period until 12th January 2014. Please note the returns procedure remains the same and refunds/communications may take longer during this busy period.

Exchanges

Unfortunately, items purchased online cannot be exchanged. If you would like to change an item, you will need to make a return and place a new order. Please be aware that items cannot be accepted for refund or exchange at our Retail Showroom. 

Security

All Tom Dixon online purchases take place in a safe environment using the latest security technology to protect our customers.

We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.

If you have questions regarding our credit card security policies, please call us on 0207 400 0500.

Privacy Policy

Your privacy is important to us. We only use the information we collect about you carefully, lawfully and in accordance with the Data Protection Act 1998.

Information we hold:

Information we use:

Liability disclaimer

Tom Dixon’s total liability for any claim howsoever shall not exceed the price of the goods supplied by Tom Dixon to the customer. Tom Dixon shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon Tom Dixon by statute. Tom Dixon cannot accept any liability for a failure to comply with instructions specifically stated on the Website or in the catalogue. Tom Dixon does not limit in any way our liability for death or personal injury caused by our negligence or willful misconduct. By law, you also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Goods are provided to you on approval and legal title to the goods will not pass to you until fourteen [14] days after delivery. Your statutory rights are not affected by this statement.

We endeavor to check the accuracy of the information on this site. However, we do not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not on receipt by you substantially meet the description on this web site you are entitled to return the goods to us.

Jurisdiction

This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law

Any other questions?

orders@tomdixon.net – Online Shop General Enquiries / Delivery / Assembly
returns@tomdixon.net - Returns / Cancellations / Faulty Products
General Enquiries: +44 (0)207 183 9737  

 

Legal identity

Tom Dixon
Design Research Ltd
344 Ladbroke Grove
London
W10 5BU
VAT number GB100104801


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