Delivery & Returns Policy

1. US Delivery:

All orders have delivery charges and transit times calculated at basket, based on the items you are ordering and your delivery zip code and state. All deliveries require a signature. You will be notified via email when your order is dispatched.  Some larger lighting and furniture or made-to-order items may take slightly longer, you will be notified accordingly.

There may be cases when products are shown as 'In Stock' but if there is low or limited stock there may not be enough to fulfil your order, you will be notified and an alternative delivery date will be offered.

Please note we currently do not ship to Hawaii or Alaska.

Tax will be applied to orders with a billing and/or shipping address of New York or New Jersey where we operate from, this is in compliance with US regulations.

3. US Returns                                                                                                                 

If you are unhappy with your purchase, under Distant Selling Regulations you can return the items to us within 14 days of receipt of your goods for a full refund (excluding postal charges).

Items should be unused, returned in their original packaging and in a fully resalable condition.

Please check before purchase that an item can be delivered into the space you wish. This includes checking hallways and door frames throughout the property. If an item cannot be delivered it will be returned to our warehouse and a delivery return fee of $100 will be charged.

If you are unhappy with your purchase and wish to return it, log into your account and go to ‘My Orders’, selecting the Order Number you wish to return. You must then select a reason code as below:

  1. Product not as described
  2. Bought the wrong size / type
  3. Parcel damaged on arrival
  4. Incorrect item received
  5. Change of Mind

 

If you checked out as a ‘guest user’, you will need to set up an account with the original email address used to place the order.  This will allow you access to the returns form and your previous order.

Once you receive email authorisation you will then need to download and print the returns form and enclose it in the package, ensuring you attach the address label to the outside. Please note any goods received without authorisation will not qualify for a refund.

Items should be returned at your own cost, unless the item is faulty or damaged. With regret we cannot offer exchanges. Please ensure you choose an appropriate carrier and get proof of postage, Tom Dixon cannot be liable for any goods lost in transit.

If you would like us to arrange collection of your unwanted item, please contact uscustomerservice@tomdixon.net for further information on pricing.

Once we have received the goods at our website, we will send you a confirmation email and authorisation of a refund. Please note: refunds can take up to 10 working days to be received following receipt of the goods.

4. Warranty

We offer a one year warranty on all Tom Dixon products (except candles and diffusers). Please contact uscustomerservice@tomdixon.net or call (+1) 212-228-7337 for further information.