Delivery & Returns Policy

1. UK Delivery:

Sale Delivery 

Please note due to higher demand during our sale period (17th September - 21st Sepetember 2014) we cannot guarantee Next Day Delivery, please allow up to 3 working days to receive your order.

All orders placed before midday (GMT) on a business day we aim to ship the next working day (Mon – Fri 9am-5pm), providing card security checks are complete, and stock availability is confirmed. Orders placed after midday will be shipped the following business day. All deliveries require a signature. You will be notified via email when your order is dispatched. This excludes large lighting and furniture or made-to-order items.

Next Day Delivery:

Furniture delivery charge (and mixed baskets with at least one item of furniture):

Under £500: £10 
Over £500: Free 

Lighting & Accessories delivery charge:
Under £50: £5 
Over £50: Free 

Saturday Delivery Service - £12

Click & Collect - Free

  1. Select Click & Collect when you check out
  2. You’ll receive a dispatch email to confirm when the item is due to arrive in-store
  3. When you are ready to collect it, bring your confirmation email to the store as proof of purchase.

Tom Dixon London Showroom
Wharf Building,
344 Ladbroke Grove,
London W10 5BU

Please note, large items, such as sofas and large tables, are excluded from our Click & Collect service.  We are also unable to accept returns or issue refunds from the Showroom.  All orders must be taken away and returned as per instructions below.

There may be cases when products are shown as 'In Stock' but if there is low or limited stock there may not be enough to fulfil your order, you will be notified and an alternative delivery date will be offered.

2. International Delivery Information

Sale Delivery

Please note due to a higher demand during our sale period (17th September - 21st September 2014) your order may take longer to deliver, please allow an additional 3 working days on your proposed delivery times.

At present, we deliver to the following countries:

Austria, Bosnia- Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Iceland, Italy, Lichtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Serbia, Slovakia, Slovenia, Spain and Switzerland.

More countries will be added soon, please sign up to our newsletter for more details. 

 

Zone 1

Zone 2

Zone 3

Zone 4

Zone 5

Countries

Luxembourg

Austria

Czech Republic

Estonia

Bosnia- Herzegovina

Netherlands

Lichtenstein

Italy

Hungary

Bulgaria

Republic of Ireland

Switzerland

Slovakia

Poland

Croatia

 

 

Spain

Portugal

Greece

 

 

 

Slovenia

Iceland 

 

 

 

 

Lithuania

 

 

 

 

Norway

 

 

 

 

Romania

 

 

 

 

Serbia

Rate

18.50 €

18.50 €

18.50 €

€ 22

€ 33

Dispatch

2-3 days

3-4 days

4 - 5 days

5 days

7-10 days

 

Please note, delivery charges are calculated with Delivery Duty Unpaid, therefore, you are liable for any import duties and taxes that may be incurred. We regret that Tom Dixon is unable to offer guidance on such duties or taxes and recommend that you contact your local Customs Office.

3. UK & International Returns  

                                                                                                                 

If you are unhappy with your purchase, under Distant Selling Regulations you can return the items to us within 14 days of receipt of your goods for a full refund (excluding postal charges).

Items should be unused, returned in their original packaging and in a fully resalable condition.

Please check before purchase that an item can be delivered into the space you wish. This includes checking hallways and door frames throughout the property. If an item cannot be delivered it will be returned to our warehouse and a delivery return fee of £100 will be charged.

Please be aware that items bought online cannot be exchanged or refunded at our London Showroom or at Concession Stores.

If you are unhappy with your purchase and wish to return it, log into your account and go to ‘My Orders’, selecting the Order Number you wish to return. You must then select a reason code as below:

  1. Product not as described
  2. Bought the wrong size / type
  3. Parcel damaged on arrival
  4. Incorrect item received
  5. Change of Mind

If you checked out as a ‘guest user’, you will need to set up an account with the original email address used to place the order.  This will allow you access to the returns form and your previous order.

Once you receive email authorisation you will then need to download and print the returns form and enclose it in the package, ensuring you attach the address label to the outside. Please note any goods received without authorisation will not qualify for a refund.

Items should be returned at your own cost, unless the item is faulty or damaged. With regret we cannot offer exchanges. Please ensure you choose an appropriate carrier and get proof of postage, Tom Dixon cannot be liable for any goods lost in transit.

If you would like us to arrange collection of your unwanted item, please contact customerservice@tomdixon.net for further information on pricing.

Once we have received the goods at our website, we will send you a confirmation email and authorisation of a refund. Please note: Refunds can take up to 10 working days to be received following receipt of the goods.

4. Warranty

We offer a one year warranty on all Tom Dixon products (except candles and diffusers). Please contact customerservice@tomdixon.net or call +44(0)203 6944950 for further information.