How can we help you?

Please take a look at our popular questions, your query may be answered here. If you don’t find what you are looking for, then please take a look at our FAQ’s for more advice.

Popular Questions:
  • When will I receive my order?

    In the UK, if your order is in stock we offer Next Day Delivery (Mon – Fri 9am – 5pm) if ordered by 11.45am, excluding large furniture and made-to-order items. We also offer a Saturday... More

  • Do you deliver to my country?

    At present, we deliver to the following countries outside of the UK: Austria, Bosnia- Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Iceland, Italy ... More

  • How do I cancel or edit an order?

    Please email or immediately stating your order number. If the order has already left our warehouse you will need to follow our returns instructions. More

  • How do I return my order?

    If you are unhappy with your purchase, you can return the items to us within 14 days of delivery for a refund. Items should be unused and returned in their original packaging... More

  • I can’t see the price of an item or add an item to my basket

    If you are viewing the website from outside of the UK and cannot view the prices, unfortunately we do not currently deliver to your region. In this instance, please refer to our stockist section ... More

  • I am interested in becoming a dealer/ I want to set up a trade account

    We operate through a network of dealers, nationally and internationally. For details of your nearest dealer, please refer to the stockist section of our website, selecting your country ... More

More FAQ's

Enquiry Form

If your question is not answered in our FAQ’s, please contact our customer service team by completing the form below. 

Contact Information

UK & EU Customer Services 

+44 (0)2074000 500


Lines are open Mon - Fri 9am - 5pm
(with the exception of UK public holidays)

Press: +44 (0)207 183 9725

Trade Sales: +44 (0)207 183 9733

Our London Showroom 

Stop in and visit our incredible, refurbished space. For opening times, news and more visit the Tom Dixon Shop web-page: 


More about the Tom Dixon Shop London


We also distribute through our network of dealers, please visit the Store Locator page on our website for your nearest retailer/agent.