Delivery Policy

1.  UK Delivery:

All orders placed before 11.45am (GMT) on a business day we aim to ship the next working day (Mon – Fri 9am-5pm), providing card security checks are complete, and stock availability is confirmed. Orders placed after 11.45am will be shipped the following business day. All deliveries require a signature. You will be notified via email when your order is dispatched by the courier. This excludes large lighting and furniture or made-to-order items - our customer services team will contact you to make special delivery arrangements.

Next Day Delivery:

Furniture delivery charge (and mixed baskets with at least one item of furniture):

Under £500: £10 
Over £500: Free 

Lighting & Accessories delivery charge:
Under £50: £5 
Over £50: Free 

There may be cases when products are shown as 'In Stock' but if there is low or limited stock there may not be enough to fulfil your order, you will be notified and an alternative delivery date will be offered.

 

2.  International Delivery Information 

At present, we deliver to the following countries:

Belgium, Finland, France, Germany, Austria, Bosnia- Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Iceland, Italy, Lichtenstein, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Republic of Ireland, Romania, Latvia, Serbia, Slovakia, Slovenia, Spain and Switzerland.

We currently don't ship to Sweden, Norway and Denmark. More countries will be added soon, please sign up to our newsletter for more details. 

 

Zone 1

Zone 2

Zone 3

Zone 4

Zone 5

Countries

Luxembourg

Austria

Czech Republic

Estonia

Bosnia- Herzegovina

Netherlands

Lichtenstein

Italy

Hungary

Bulgaria

Republic of Ireland

Switzerland

Slovakia

Poland

Croatia

 Belgium

 

Spain

Portugal

Greece

 France

 

 

Slovenia

Iceland 

 Germany

 

 

 Finland

Lithuania

 

 

 

 

Romania

 

 

 

 

Serbia

 

 

 

 

 Latvia

Rate

18.50 €

18.50 €

18.50 €

€ 22

€ 33

Dispatch

2-3 days

3-4 days

4 - 5 days

5 days

7-10 days

 Please note, delivery charges are calculated with Delivery Duty Unpaid, therefore, you are liable for any import duties and taxes that may be incurred. We regret that Tom Dixon is unable to offer guidance on such duties or taxes and recommend that you contact your local Customs Office.

 

 

3.  UK & International Returns  

                                                                                                                 

If you are unhappy with your purchase, under Distant Selling Regulations you can return the items to us within 14 days of receipt of your goods for a full refund (excluding postal charges).

Items should be unused, returned in their original packaging and in a fully resalable condition. If the items is damaged, please contact customer services, stating your order number and including photographs clearly showing the damage.

Please check before purchase that an item can be delivered into the space you wish. This includes checking hallways and door frames throughout the property. If an item cannot be delivered it will be returned to our warehouse and a delivery return fee of £100 will be charged.

Please be aware that items bought online cannot be exchanged or refunded at our London Showroom or at Concession Stores. 

If you are unhappy with your purchase and wish to return it, log into your account and go to ‘My Orders’, selecting the Order Number you wish to return. You must then select a reason code as below:

      1. Product not as described
      2. Bought the wrong size / type
      3. Parcel damaged on arrival
      4. Incorrect item received
      5. Change of Mind

If you checked out as a ‘guest user’, you will need to contact customer services to arrange the return.

Once you receive email authorisation, you will then need to download and print the returns form and enclose it in the package, ensuring you attach the address label to the outside. Please note any goods received without authorisation will not qualify for a refund.

Items should be returned at your own cost, unless the item is faulty or damaged. With regret we cannot offer exchanges. Please ensure you choose an appropriate carrier and get proof of postage, Tom Dixon cannot be liable for any goods lost in transit.

Once we have received the goods at our warehouse, we will send you a confirmation email and issue a refund. Please note: Refunds can take up to 10 working days to be received following receipt of the goods.

 

4.  Warranty

We offer a one year warranty on all Tom Dixon products (except candles and diffusers). Please contact customer services for further information.